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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What's your advantage? Why we choose you?

A: 1)8 Years experience of cleaning robot production and R&D.We have the most professional techniques and team. More advantage in price.
2)Great production capacity Sustainable Supply . According to customer requirements, We support the customized include package.
3)We use 100% new materials and the best production process, in consequence our defective rate is lower than 0.01%

How can I get some samples?

We are honored to offer you samples. New clients are expected to pay for the courier cost and sample cost, if the quantity of full products over 300 sets, this sample charge will be deducted from the payment for full order.

Do you accept OEM/ODM?

Yes, we always focus on it . you can make your own brand name stickers or packages. We have our own designer group service for you.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

T/T would be better with quick transfer and few bank fees. LC could also be accept, but the procedure is complex and the fee is high. For large quantity,sea shipping can be provided.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging.

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